Shipping policy

1. Processing Time

Orders are processed within:

1–2 business days

Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

Estimated delivery times:

UAE: 1–3 business days
GCC countries: 3–7 business days
International: 7–12 business days

Delivery times may vary due to customs or courier delays.

3. Shipping Fees

Shipping costs are calculated at checkout.

Example structure:

UAE Standard Delivery: AED 15
Free Shipping: Orders above AED 200

4. Order Tracking

Once your order ships, you will receive:

• A shipping confirmation email
• A tracking number

5. Customs & Duties

International orders may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the customer.

6. Delivery Issues

If your package is delayed, lost, or marked as delivered but not received, please contact us within 7 days of the delivery date.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses due to incorrect addresses.