Refund policy
We want you to be fully satisfied with your purchase.
1. Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and unopened
- The product must be in its original packaging
- Proof of purchase is required
Due to food safety and hygiene regulations, opened food products cannot be returned unless defective.
2. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
- We will arrange a replacement or refund
3. Refunds
Once we receive and inspect the returned item:
- Refunds will be issued to the original payment method
- Processing may take 5–10 business days
Shipping costs are non-refundable, unless the item is defective or incorrect.
4. Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrectly delivered
5. Non-Returnable Items
The following cannot be returned:
- Opened food products
- Used products
- Gift cards
- Promotional items
6. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
7. Contact
For returns or refunds:
Email: hello@wearenomadica.com